Cancellation
and Refunds

This page states when a payment to Pavan Dhananjaya can be cancelled and when it is refunded. It was last updated on 8 November 2026. Refunds go back to the original payment method. They are not sent to a different account unless you ask for that in writing.

Portrait commissions

• If you cancel before the portrait has been started, the full amount you paid is refunded.
• If you cancel after work has started, the studio keeps the portion that covers the work already done and refunds the rest. A started portrait is made for you and is not sold to someone else.
• If the finished portrait is not the subject, size, or medium in the quote, tell the studio within 7 days of delivery or collection. The studio will correct it or refund the amount you paid for that portrait.

Art classes

• If you cancel at least 2 days before the first class covered by that payment, the fee for classes not yet taken is refunded in full.
• A class you have already attended is not refunded.
• If you stop after attending one or more classes, the fee for the remaining classes in that payment is refunded, as long as you say so before the next class.
• If the studio cancels a class, you can take the same class in another batch or take a refund of that class fee.

How a refund is paid

An approved refund is sent to the original payment method within 5–7 business days of the studio confirming it. If you paid through Razorpay, Razorpay sends it back on that method. Your bank, card network, or UPI app can take further time to show the credit. The studio does not hold the refund as store credit unless you ask for that.

Ask for a cancellation on WhatsApp at +91 9036683771 or by email at pavandhananjayaofficial@gmail.com. Say the name on the payment and whether it was a portrait or a class.